Waiver & Terms of Business
Please read the following policies and terms carefully before attending your first session at Options Pilates Studio Hong Kong.
Class Etiquette
- Please refrain from wearing strongly scented perfume or body oils which may stain the equipment
- Clean grip socks must be worn at all times in the studio for hygiene purposes
- Please spray down and wipe all equipment thoroughly after each use using the products provided
Studio Etiquette
- Please sign in before your class begins so we can track your attendance
- Silence your mobile device and restrict usage to the reception area
- Please keep your voice down near the studio floor to avoid distracting other clients
- We cannot be held liable for loss of valuables — please use the lockers provided
Payment Terms
All payments are due in advance unless otherwise agreed in writing. Late payments beyond 7 days of the invoice due date may result in suspension of services.
Private Sessions
24 hours notice is required for cancellations or rescheduling. Late cancellations and no-shows are charged in full. Package sessions have an expiry date and unused sessions will not be refunded after expiry.
Group Classes
We reserve the right to substitute instructors without prior notice. When you participate in a group class, you acknowledge the inherent risks involved. If the instructor determines that your skill level is not suitable for the class, they may ask you to join a more appropriate level for safety reasons. We recommend 5–10 private sessions before joining group classes if you are new to Pilates.
Instructor Courses
Course fees are payable in full upon booking. If a course is cancelled by Options Pilates due to insufficient enrolment, a full refund will be processed. Student-initiated cancellations are subject to the cancellation policy provided at time of booking.
Refunds
Class credits and package fees are non-refundable in ordinary circumstances. In genuine exceptional cases, please email [email protected] and we may apply a credit to your account at our discretion.
Liability Waiver
By participating in classes or courses at Options Pilates Hong Kong, you acknowledge that Pilates involves physical activity and carries an inherent risk of injury. You confirm that you are physically fit to participate and will inform your instructor of any medical conditions, injuries or contraindications before each session. Options Pilates Studio accepts no liability for injury arising from participation where the client has failed to disclose relevant medical information or has disregarded instructor guidance.
Questions?
Please contact us at [email protected] or visit us at 7th Floor, Abdoolally House, 20 Stanley Street, Central, Hong Kong.
