Studio Policies & Terms

At Options Pilates Studio, we believe that exercise should be inspiring, challenging but safe, and fun. Please read our policies before attending your first session.

Health & Safety

Please do not attend class if you are sick — contact us to reschedule. Inform your instructor of any injuries, medical conditions or pregnancy before class. Hand sanitisers are available throughout the studio.

Hygiene

Clean grip socks must be worn at all times in the studio. Please spray down and wipe equipment thoroughly after each use using the products provided. Please refrain from wearing strongly scented perfume or body oils which may stain the equipment.

Studio Etiquette

Please sign in before your class begins. Silence your mobile device and restrict usage to the reception area. Please keep your voice down near the studio floor to avoid distracting other clients. We cannot be held liable for loss of valuables — please use the lockers provided.

Booking & Cancellation — Group Classes

Classes must be booked in advance. Cancellations must be made at least 12 hours before class start time to avoid losing the class credit. Late cancellations and no-shows forfeit the credit.

Booking & Cancellation — Private Sessions

24 hours notice is required for cancellations or rescheduling. Late cancellations and no-shows are charged in full.

Course Cancellations

If a course is cancelled by Options Pilates due to insufficient enrolment, your payment will be refunded in full or applied as a credit to your account. Student-initiated cancellations are subject to the terms provided at time of enrolment.

Refunds

We are unable to give refunds on class packages. In genuine exceptional circumstances, please email [email protected] and we may apply a credit to your account. Credit card payments are subject to a 3% transaction fee even if a course is cancelled by us.

Questions?

Contact us at [email protected] or visit us at 7th Floor, Abdoolally House, 20 Stanley Street, Central, Hong Kong.