OPTIONS PILATES STUDIO

COVID-19 STUDIO POLICY & SAFETY MEASURES

(Updated 11th August 2021)

Thank you for your patience, kindness and continued support as we navigate through the changing COVID-19 regulations. Creating a safe environment for our clients and staff is our top priority. As Singapore changes safety protocols as COVID-19 becomes endemic, we continue to monitor the situation and safety regulations in real-time. We appreciate your cooperation in helping us maintain a safe environment by honoring our studio policies and guidelines. We are committed to adjusting our operations to keep you and our team members safe and healthy. 

CLIENT PROTOCOL

  1. Both vaccinated and non-vaccinated clients are welcome to join all Pilates classes in the studio
  2. You will need to show us your vaccination status either via the TraceTogether app, HealthHub (requires Singpass login), by scanning your token on the TraceTogether app or by presenting a valid negative result from Pre-Event Test administered at a MOH approved clinic
  3. Masks are compulsory for all clients and instructors, regardless of vaccination status
  4. Masks need to be worn at all times, except during the consumption of water
  5. We will need to record down your temperature, vaccination status in order to be admitted to the studio
  6. Please sanitize your hands prior to the start of your trial/private session or group class
  7. SafeEntry needs to be done via the TraceTogether app or token
  8. The maximum group size is 5 and separate groups of 5 are not to intermingle before, during or after the class with other groups
  9. All group members need to be 2m apart from each other and groups must remain 3m apart from one another

 

You consent to your name and contact details being given to MOH or other government bodies in the event the need for contact tracing arises.

By attending a private/group session at Options Pilates Singapore, I acknowledge and accept that there are risks associated with Covid-19 as a result of attending my appointment. Options Pilates Singapore cannot accept responsibility for transmission of Covid-19.

STUDIO PROTOCOL

  • Reduced class size / number of groups at any given time in the studio
  • Each studio will limit capacity to 1 person per 10sqm
  • Class start and end times will be at least 15 minutes apart, to avoid overcrowding during entering or exiting the studio
  • All staff will be continuing FET every 2 weeks (90% of our staff are already fully vaccinated)
  • Increased frequency of cleaning of all common spaces using NEA approved disinfectants 
  • All equipment / props used during each sessions will be disinfected before and after each session
  • Daily mopping of studio floors with NEA approved disinfectant
  • Adhering to social distancing guidelines
  • Supplying hand sanitizer in studios and common areas 

CANCELLATION

Our regular cancellation policy still applies.

If an instructor cannot make a shift due to COVID symptoms, illnesses or other restrictions that prevents him/her from teaching, we will alert you as soon as possible. You will be given an alternative instructor for the session or another appointment as soon as there is availability. For private or duet sessions, if you do not wish to continue the session with the alternative instructor - even within the 24-hour cancellation period- you will not be charged.

Please inform us if:
You have been issued a Stay-Home Notice (SHN);
You receive a Health Risk Alert (HRA) SMS from MOH - You are deemed a person with Possible Exposure;
You receive a Health Risk Warning (HRW) SMS from MOH - You are identified to be a Close Contact of a COVID-19 case and will be required to go for a swab test
You have been feeling unwell, or having any respiratory symptoms of any sort, to refrain from attending sessions in the studio until you are fully recovered

For any of the scenarios mentioned above, we can assist to cancel your scheduled trial/class and postpone it without any cancellation charges. A screenshot of the SMS received or a Medical Certificate must be attached with your request to cancel and postpone the trial/class

The studio reserves the right to turn a client away from attending/continuing a session if he/she displays symptoms of illness, not limited to, fever or respiratory conditions (e.g. coughing, sneezing, runny nose) , or if deemed to be a transmission risk. 

TERMS AND CONDITIONS FOR PACKAGES

Please be rest assured that all package expirations are extended for the duration of the lockdown period, including Education & Mentorship packages.

Our regular refund policy still applies.

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