OPTIONS PILATES STUDIO
GENERAL STUDIO POLICIES AND TERMS AND CONDITIONS
Welcome to Options Pilates.
At Options Pilates Studio, we believe that exercise should be inspiring, challenging but safe, and fun.
Our mission is to change the lifestyle and transform the health of all who pass through our doors.
We believe that everyone, everywhere should be doing Pilates.
With a new workout each day to experience, we aim to reshape your lifestyle leaving you with better posture, health and clearer mind.
We hope you enjoy your classes as much as we love teaching them.
HEALTH AND SAFETY GUIDELINES
Options Pilates is committed to your health and wellbeing. During this COVID-19 pandemic, we are dedicated to provide you with a clean & hygienic environment so that you can exercise safely within our studio.
HYGIENE & SAFETY MEASURES
- Regular studio cleaning (performed daily)
- Hand sanitisers available
- Disposable gloves available for clients
CLIENT RESPONSIBILITY
- We ask that you do not attend class if you are sick, please contact us to cancel your classes. A note from the doctor will be required for last-minute notice.
- Please wipe down all equipment, props after using.
- Socks must be worn when partaking in any Options Pilates class. No socks, no exercise.
GENERAL STUDIO POLICIES
CLASS TIME
Classes are 55 minutes long, unless otherwise specified and are by prior appointment only. You may contact us by phone, Whatsapp/SMS, email ([email protected]) or come in person to book your class.
If you are late for your class, you are only entitled to the remaining portion of the time slot you booked.
CLASS ATTIRE
Please wear comfortable exercise clothing that allows you to move but is sufficiently form-fitting to allow your instructor to see your body alignment. Some postures may involve you being inverted or lying with your legs in the air, and you would want to wear clothing that protects your modesty.
GROUP CLASS
Before joining group classes, it is compulsory to attend a private trial class. The instructor will need to sign off before clients can join group classes. This is for the client’s safety and to prevent injuries from happening during the group class. We would wish every client to have a positive movement experience.
INJURIES
If you have undiagnosed chronic pain or injury and have not seen a medical professional, we request you do so before your Pilates session.
You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact your ability to perform the exercises.
CELL PHONES
We kindly ask that you turn off your cell phone when you enter the studio. Please store your personal belongings & shoes (we are shoes off studio) in the provided cubbies.
SOCKS ETIQUETTE
For hygiene purposes, socks are required for all classes and appointments. For safety, grip socks are encouraged. Grip socks are available for purchase at all locations.
CANCELLATION POLICY
CLASS CANCELLATION
Group classes: Please notify reception one day before to cancel or reschedule.
Private Sessions: 24 hours notice to instructor required to cancel or reschedule.
Late cancellation/no-show fee: The lesson is forfeited. No refund in cash or in-kind will be given for the session missed.
PILATES INSTRUCTOR TRAINING COURSE CANCELLATION
All fees must be paid in full, prior to course start date, when registering for your courses. We will only confirm your spot in class upon the receipt of full payment.
We will confirm the running of the course at least 2 weeks before the course start date.
All fees paid are non-refundable unless the course is cancelled/postponed due to insufficient sign-ups.
Withdrawal from course:
If you withdraw from the course before the course start date, we will put a credit to your account to use towards any Options Pilates Studio services and courses in the future.
Changing of course date:
You may change your course date up to 2 weeks before the course start date. We will put a credit to your account to use towards any Options Pilates Studio services and courses in the future.
Course cancellation/postponement in case of insufficient sign-ups:
We may cancel or postpone the course to a later date. Your payment can be refunded (except for discounted and/or special offer bundles) or put as a credit to your account to use towards any Options Pilates Studio services and courses in the future.
REFUND POLICY
CLASS REFUND POLICY
We are unable to give refunds but if a crisis arises, please send us an email at [email protected] and under some circumstances we may decide to put a credit in your account to use in the future.
PILATES INSTRUCTOR TRAINING COURSE REFUND POLICY
If a course is cancelled due to insufficient signups, you are entitled to a refund. Payments made through bank transfer/PayNow: refunds will be processed through bank transfer/PayNow. Payments made with a credit card: refund transaction fee of 3% will apply; this will apply even if the course is cancelled/postponed due to insufficient sign ups.
No refunds will be given for any courses bought as part of discounted and/or special offer bundles. This rule applies even if the course is cancelled/postponed due to insufficient sign ups.
No refunds will be given for any other reasons.